Toss-hiba

As some of you may know I have been having a bit of a barney with Toshiba over their “flagship” phone (the Portage G900)  which I bought some time ago.  The thing was a much use as a £400 door stop pretty much out the box.  I sent it in to be fixed, and they sent it back with a note saying that they thought it looked like water damage and as such not covered. 

Well I took a bit of an exception to this as this as far as I can work out was not the case.  I took it out the box used it for a month and had such a bad experience I put it back in the box and sent it off for repair!  Well this arguent has been raging for the best part of 2 months, after several promises of calls back from what it has to be said is the useless complaints department, I finally found a small ray of light in the form of a woman who works on the complaints desk called Alena, who was extremely helpful and e-mailed me back with two hours.  She passed my case onto her boss, who as it turns out happened to be the CEO for Europe, he explained that Toshiba are in the middle of trying to change who is doing their repairs as this is being farmed out to a third party who are causing more problems that they are worth.  The upshot of it is, he has personally dispatched a new phone to me which should be here in the next few days…  We shal see, but at least a promising step in the right direction.

So at lest they are finaly getting their act together.